Guides
Fixes you can do yourself
The problems people call me about most often, and what to try before you reach for the phone. Written without jargon — you do not need to understand anything in advance.
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Internet and networks
Wi-Fi down? Five things to try before you ring me
Most home Wi-Fi outages you can fix yourself in ten minutes. Work through this in order — and if none of it helps, get in touch.
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Computers
Why the computer is slow and what you can fix yourself
A slow computer does not mean it is fit for the bin. Usually one of four things is to blame — and three of them you can sort out in an afternoon.
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Security
How to spot a scam email or text message
Scam messages look convincing these days. There are a few giveaways that catch almost all of them, though — and one rule that protects you even when they do not.
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Phones
How to move your data to a new phone
Contacts, photos and apps transfer themselves these days — you just need to know when to start and what to have ready beforehand.
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Backups
How to back up photos so you do not lose them
Photos on your phone are not backed up. All it takes is dropping it in water and they are gone. Here is the simplest way to deal with it once and for all.
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Printers
The printer will not connect. What to try, in order
Printers are the most irritating devices in any home. Most problems have one of four causes, though, and can be worked through systematically.
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Televisions
Netflix or Oneplay will not work on the TV
Films will not load, the picture stutters, or the app reports an error. Usually one of these three things is behind it.
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Security
I have forgotten my password. What can be done
An email password, a Windows password or an online banking password — each is dealt with differently. And with one of them, the sooner the better.
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